### Course Content

**Why Do Six Sigma?**

- Definition and graphical view of Six Sigma
- Overview of business applications
- Example Sigma Levels
- Introduction to DPMO and cost as metrics.
- Comparisons between typical TQM and Six Sigma Programs.
- Origins and Success Stories.

**How to Deploy Six Sigma?**

- Leadership responsibilities.
- Description of the roles and responsibilities.
- Resource allocation.
- Data driven decision making.
- Organizational metrics and dashboards

**Six Sigma Projects**

- Project Focus.
- Selecting Projects.
- Overview of DMAIC methodology.
- Project Reporting

**Incorporating Voice of the Customer**

- Kano.
- Customer Focus and the Leadership Role.
- Customer Data.
- Big Y's, Little Y's.

**DEFINE: Project Definition**

- Tasks.
- Pareto Diagrams.
- Process Maps.
- Matrix Diagrams.
- Project Charters.
- Reporting.

**DEFINE: Project Financials**

- Quality Cost Classifications.
- Quantifying Project Benefits.
- Calculations.

**DEFINE: Goals & Metrics**

- CTC, CTQ, CTS Parameters.
- CTx Flow-down Model (Big Y's, Little y's).
- Measurement & Feedback.
- Calculating Sigma Levels

**DEFINE: Project Scheduling**

- Activity Network Diagram.
- PERT Analysis. (Optional)
- GANNT Chart.

**DEFINE: Change Management / Teams**

- Problems with Change.
- Achieving Buy-In.
- Team Formation, Rules & Responsibilities.
- Stages of Team Development.
- Overcoming Problems.
- Consensus Building
- Affinity Diagram.
- Nominal Group Technique.
- Prioritization Matrix.

**MEASURE: Tools**

- Measure Stage Objectives
- Flowcharts.
- Process Maps.
- SIPOC.
- Box-Whisker Plots.
- Cause & Effect Diagrams.
- Check Sheets.
- Interrelationship diagrams

**MEASURE: Establishing Process Baseline**

- Enumerative vs. Analytic Statistics.
- Process Variation.
- Benefits of Control Charts.
- Requirements vs. Control.
- Control Chart Interpretation

**MEASURE: X-Bar Cha. Uses**

- Construction & Calculations.
- Assumptions.
- Rational Subgroups.
- Sampling Considerations.
- Interpretation.

**MEASURE: Individuals Data**

- Uses.
- Construction & Calculations.
- Assumptions.
- Sampling Considerations.
- Interpretation.
- Overview of Other Individual Charts.
- Run Charts.
- Moving Average Charts.

**MEASURE: Process Capability**

- Histograms.
- Probability Plots.
- Goodness of Fit Tests.
- Capability & Performance Indices.
- Relative to Process Control.
- Interpretation.
- Estimating Error.

**MEASURE: Attribute Charts**

- Uses.
- Selection.
- Construction & Calculations.
- Sampling Considerations

**MEASURE: Short Run SPC**

- Uses.
- Calculations.

**MEASURE: Measurement Systems Analysis**

- Stability Studies.
- Linearity Analysis.
- R&R Analysis.
- Range Method Calculations.
- Interpretation.
- Using Control Charts.
- Destructive Tests.
- ANOVA Method.

**ANALYZE: Lean Thinking**

- Definition of Waste.
- Analyzing Process for NVA.
- Cycle Efficiencies
- Lead Time and Velocity
- Methods to Increase Velocity.
- Standardization
- Optimization
- Spaghetti Diagrams (Optional)
- 5S
- Level Loading.
- Flow
- Setup Reductions

**ANALYZE: Sources of Variation**

- Multi-vari Plots
- Confidence Intervals on Mean
- Hypothesis Test on Mean
- Hypothesis Test on Mean of Two Samples
- Power & Sample Size.
- Contingency tables.
- Chi-Square Tests
- Non-parametric Tests.

**ANALYZE: Regression Analysis**

- Scatter Diagrams.
- Linear Model.
- Confidence & Prediction Limit

**ANALYZE: Multiple Regression**

- Multiple Regression with Attribute Xs.
- Multivariate Models.
- Interaction Plots.
- Interpreting ANOVA Tables.
- Model Considerations.
- Stepwise Regression.
- Residuals Analysis.

**ANALYZE: DOE Introduction**

- Terminology
- DOE vs. Traditional Experiments
- DOE vs. Historical Data
- Design Planning.
- Design Specification.
- Selecting Factors and Levels.
- Complete Factorials.
- Fractional Factorials.
- Aliasing.
- Screening Designs.

**IMPROVE: DOE Analysis Fundamentals**

- Estimating Effects and Coefficients.
- Significance Plots.
- Estimating Error.
- Extending Designs.
- Power of Design.

**IMPROVE: Design Selection**

- Desirable Designs.
- Performance.
- Balance.
- Orthogonality.
- Resolution.
- Other Design Models.
- Saturated Designs.
- Plackett Burman Designs.
- Taguchi Designs (mention).

**IMPROVE: Tools**

- Improve Stage Objectives.
- Tools to Prioritize Improvement Opportunities.
- Tools to Define New Process Flow.
- Lean Tools to reduce NVA and Achieve Flow.
- Tools to Define & Mitigate Failure Modes.
- PDPC. (Optional)
- FMEA.
- Preventing Failures.
- Reference to Tools for Defining New Process Levels.

**CONTROL: Tools**

- Control Stage Objectives.
- Control Plans.
- Training.
- Measuring Improvement

**CONTROL: Charts**

- X Bar-R, IMR
- P, np charts.
- C, u Charts
- Other types of control charts

**Design for Six Sigma Overview**

- Methodology.
- Tools for DFSS