Course Content
MARKETING AUTOMATION IN MICROSOFT DYNAMICS CRM 2011
- Implementing and Managing Marketing Campaigns
- Analysis, Reporting and Goals
SALES MANAGEMENT IN MICROSOFT DYNAMICS CRM 2011
- Working with the Product Catalogue
- Sales Order Processing
- Analysis, Reporting and Goals
SERVICE MANAGEMENT IN MICROSOFT DYNAMICS CRM 2011
- Working with Cases and Contracts
- Using Knowledge Base
- Working with Teams and Queues
- Analysis, Reporting and Goals
SERVICE SCHEDULING IN MICROSOFT DYNAMICS CRM 2011
- Understanding the Service Activity Scheduling Engine
- Resources, Services and Selection Rules
- Incorporating Customer Preferences
- Resource and Service Capacity Requirements
- Understanding Sites and Same-Site Requirements
MICROSOFT DYNAMICS CRM 2011 CUSTOMIZATION AND CONFIGURATION
- Business Units and Security Roles
- Configuring Users and Teams
- Customizing Microsoft Dynamics CRM Overview
- Customizing Fields
- Customizing Entities
- Customizing Relationships and Mappings
- Customizing Forms, Views and Charts
- Configuring Field Security
- Configuring Auditing
- Configuring Solutions
EXTENDING MICROSOFT DYNAMICS CRM 2011
- Extensibility Overview
- Common Platform Operations
- Querying Data and Executing Operations
- Implementing Business Processes
- Plug-ins
- Application Event Programming
- Client Extensions
- Web Resources
