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Microsoft Dynamics CRM

Course Overview


Xpertised Offers Advanced and Personalized Instructor Led Online Classroom training on Microsoft Dynamics CRM which gives you the opportunity to interact with a Microsoft Dynamics CRM instructor and help you enhance yourself to meet the demands of the industry.

Learn from our instructors from the convenience of your home or office. Interact and learn live with trainers and other participants.

Course Content


MARKETING AUTOMATION IN MICROSOFT DYNAMICS CRM 2011

  • Implementing and Managing Marketing Campaigns
  • Analysis, Reporting and Goals

SALES MANAGEMENT IN MICROSOFT DYNAMICS CRM 2011

  • Working with the Product Catalogue
  • Sales Order Processing
  • Analysis, Reporting and Goals

SERVICE MANAGEMENT IN MICROSOFT DYNAMICS CRM 2011

  • Working with Cases and Contracts
  • Using Knowledge Base
  • Working with Teams and Queues
  • Analysis, Reporting and Goals

SERVICE SCHEDULING IN MICROSOFT DYNAMICS CRM 2011

  • Understanding the Service Activity Scheduling Engine
  • Resources, Services and Selection Rules
  • Incorporating Customer Preferences
  • Resource and Service Capacity Requirements
  • Understanding Sites and Same-Site Requirements

MICROSOFT DYNAMICS CRM 2011 CUSTOMIZATION AND CONFIGURATION

  • Business Units and Security Roles
  • Configuring Users and Teams
  • Customizing Microsoft Dynamics CRM Overview
  • Customizing Fields
  • Customizing Entities
  • Customizing Relationships and Mappings
  • Customizing Forms, Views and Charts
  • Configuring Field Security
  • Configuring Auditing
  • Configuring Solutions

EXTENDING MICROSOFT DYNAMICS CRM 2011

  • Extensibility Overview
  • Common Platform Operations
  • Querying Data and Executing Operations
  • Implementing Business Processes
  • Plug-ins
  • Application Event Programming
  • Client Extensions
  • Web Resources

Customer Reviews


Thanks to Xpertised and the tutor who walked me through all the topics with Practical exposure which is helping me in my current project.
-Waseem

Course was quite helpful in terms of understanding of concepts and practicality. Its really a very friendly environment to learn. The timing were mutually chosen, as we both are working professional. I am quite satisfied with the course.
-Tanmoy

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