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ITIL V3 Foundation

Course Overview


Xpertised Offers Advanced and Personalized Instructor Led Online Classroom training on ITIL V3 Foundation which gives you the opportunity to interact with a ITIL V3 Foundation instructor and help you enhance yourself to meet the demands of the industry.

Learn from our instructors from the convenience of your home or office. Interact and learn live with trainers and other participants.

Course Content


Service Management as a practice:

  • Concept of Good Practice.
  • Concept of a Service
  • Concept of Service Management
  • Functions, Rolesand Processes
  • Process model.
  • Characteristics of processes.

The Service Life cycle:

ServiceStrategy:

  • How Service Assets are the basis for Value Creation
  • Basics of Value Creation through Services
  • Service Portfolio Management (SPM)
  • Demand Management
  • Financial Management

ServiceDesign:

  • Understand the importance of People, Processes, Products and Partners for Service Management.
  • The five major aspects of Service Design
  • Service Level Management (SLM)
  • Supplier Management
  • Capacity Management
  • IT Service Continuity Management

Service Transition:

  • Service Vmodel
  • Change Management
  • Service Assetand Configuration Management (SACM)
  • Release and Deployment Management

ServiceOperation:

  • IT Services versus Technology components.
  • Stability versus Responsiveness.
  • Quality of Service versus Cost of Service.
  • Reactive versus Proactive.
  • ncident Management.
  • Event Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • The Service Desk function
  • The Technical Management function
  • The Application Management function
  • The IT Operations Management function (IT Operations Control and Facilities Management)

ContinualServiceImprovement:

  • Plan, Do, Check and Act (PDCA) Model to control and manage quality
  • Continual Service Improvement Model
  • Role of measurement for Continual Service Improvement
  • The 7 step improvement process

Customer Reviews


Thanks to Xpertised and the tutor who walked me through all the topics with Practical exposure which is helping me in my current project.
-Waseem

Course was quite helpful in terms of understanding of concepts and practicality. Its really a very friendly environment to learn. The timing were mutually chosen, as we both are working professional. I am quite satisfied with the course.
-Tanmoy

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