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Customer Service

Course Overview


Exceptional customer service is one area that can set your organisation apart from your competition. Arm your employees with the best tools available to provide great service internally, as well as service that turns prospects into customers and turn new customers into repeat customers. This hands-on class from pdtraining does just that! Fun and engaging customer service training courses are available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Course Content


  • Superior Customer Services
  • Handling Difficult Customers
  • Why Customers Leave
  • Types of Customers
  • Customer Delight
  • Techniques to Handle Difficult Customers
  • Factors leading to Generate More Customers
  • Facts - of Wal-Mart, Metro Group, Target...etc and their Success
  • Discover Techniques to Cultivate and Maintain Special Customer Relationship

Customer Reviews


Thanks to Xpertised and the tutor who walked me through all the topics with Practical exposure which is helping me in my current project.
-Waseem

Course was quite helpful in terms of understanding of concepts and practicality. Its really a very friendly environment to learn. The timing were mutually chosen, as we both are working professional. I am quite satisfied with the course.
-Tanmoy

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