Course Content
RSA Adaptive Authentication for eCommerce Overview
- History and evolution of Adaptive Authentication for eCommerce
- Components and processes that make up 3DSecure
- Transaction Monitoring
- The RSA Risk Engine and eFraudNetwork
- Describe low, high, and very high risk transaction workflows
Back Office Tools Overview
- Overview of the Back Office tools
- Back Office Administration
- Customer Service
- Case Management
- Policy Manager
- Management Information Reports
Back Office Administration
- Describe the hierarchical structure of users
- Roles and access
- Manage groups
- Manage CSRs
Customer Service Application
- Validate a cardholder's identity
- Manage cardholders
- View activity and transaction logs
- Use the Personal Account Manager
- Work with e-mail alerts
Case Management Application
- Describe a case
- List case management best practices
- Explain the importance of feedback and working cases
- Describe repudiation files
- View and update cases
Policy Manager Application
- View and update rule definitions
- Add rules
- Activate a new test rule
- Edit and delete rules
Reporting
- Describe the different types of reports available
- Generate web reports
- Describe Raw Data Reports
- Describe MIS reports
