RSA Adaptive Authentication for eCommerce Back Office Tools

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Course Overview

The RSA Adaptive Authentication for eCommerce Back Office Tools training course covers the working principles behind RSA Adaptive Authentication technology, architecture, and system components are discussed. Demonstrations reinforce the tasks involved in using the RSA Adaptive Authentication Back Office Tools.

Course Content

RSA Adaptive Authentication for eCommerce Overview   

  • History and evolution of Adaptive Authentication for eCommerce
  • Components and processes that make up 3DSecure
  • Transaction Monitoring
  • The RSA Risk Engine and eFraudNetwork
  • Describe low, high, and very high risk transaction workflows

Back Office Tools Overview   

  • Overview of the Back Office tools
  • Back Office Administration
  • Customer Service
  • Case Management
  • Policy Manager
  • Management Information Reports

Back Office Administration   

  • Describe the hierarchical structure of users
  • Roles and access
  • Manage groups
  • Manage CSRs

Customer Service Application   

  • Validate a cardholder's identity
  • Manage cardholders
  • View activity and transaction logs
  • Use the Personal Account Manager
  • Work with e-mail alerts

Case Management Application   

  • Describe a case
  • List case management best practices
  • Explain the importance of feedback and working cases
  • Describe repudiation files
  • View and update cases

Policy Manager Application   

  • View and update rule definitions
  • Add rules
  • Activate a new test rule
  • Edit and delete rules


  • Describe the different types of reports available
  • Generate web reports
  • Describe Raw Data Reports
  • Describe MIS reports

Customer Reviews

Thanks to Xpertised and the tutor who walked me through all the topics with Practical exposure which is helping me in my current project.

Course was quite helpful in terms of understanding of concepts and practicality. Its really a very friendly environment to learn. The timing were mutually chosen, as we both are working professional. I am quite satisfied with the course.


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