Course Content
Basics about Lean Six Sigma
- Origin and History of Lean and Six sigma
- DMAIC Lifecycle for Problem Solving
- Project Selection and Prioritization - A Practical Approach
- Developing a Business Case
- Change Management - Identification, Implementation, Tools,Stakeholder Management
Define Phase
- CTQ , CTP Matrix
- Methods to collect customer feedback (e.g., surveys, focus groups,interviews, observation)
- Kano Model, Translating customer requirements
- Project Charter - Prerequisites
- Project Metrics and Operational Definition
- Defects, Defective, DPMO, DPO, Cost of Poor Quality (COPQ)
- Rolled Throughput Yield (RTY)
- Process failure mode and effects analysis ( PFMEA) & DFMEA
- SIPOC , Process Mapping , Functional Maps
Measure Phase
- Lean Tools - 5S, Seven Types of Wastes, Value Stream Maps
- Y=F(X) Diagram
- Data Types: Discrete and Continuous
- Data Collection Plan - Sampling plans
- Pareto Chart, Run Chart
- Measurement System Characteristics: Tolerance; Precision; Accuracy;Linearity; Stability
Analyze Phase
- Fish bone diagram : Cause and Effect analysis and diagram
- Understanding data
- Kaizen Events
Improve Phase
- Pull Theory in the IT industry
- Idea Generation - Brain Storming
- Solution selection toolsDesigning an Implementation Plan
Control Phase
- Ensuring Error Proofing - Poka Yoke
- Sustaining Improvement Results
- Developing Standard Operating Procedures
- Process and Change management
- Using Control Charts to monitor ongoing process
Project Closure
- Capturing Project Learning / Project Documentation / Sign Off
