ITIL v3 Foundation

• Course Overview
• Course Content
• Customer Reviews

Course Overview

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ITIL (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL certificates at EXIN. The ITIL exam program has played a major role in ITIL v3 Foundation. ITIL consists of a coherent set of best practices drawn from many public and business sectors. ITIL is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time. ITIL v3 Foundation is the certificate for IT professionals and employees wishing to know more about IT Service Management. The Foundation is also the basis for one of the nine higher level training courses for which you can obtain ITIL Intermediate certificates

Course Content

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• Service Management as a Practice
• Five Service Life cycles
• Technology and Architecture
• ITIL web based and Complementary Guidance
• Qualification Scheme
• Summary and exam preparation

Customer Reviews

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