Course Overview
Conflict management has long been a challenge that has led to the failure of many projects/programs. A key success factor is effectively managing Conflict within organization/within project team and effectively managing all impacted parties needs and wants. Managing broader groups within organization, customers and the general public who are affected by the conflicts.
During Conflict Management course you'll learn to understand what causes conflicts. How to identify correct Conflict Management Style using Thomas-Kilmann Model. Finally learn to minimize conflicts through helpful behavior, effective communication and a professional attitude.
Course Content
Introduction
Overview
- Causes of Conflict.
- Types of workplace conflict
- Effect on Work Relationship
- How to respond to conflict
Thomas Kilmann Conflict Management Model
- Avoiding
- Accommodating
- Compromising
- Competing
- Collaboration
Conflict Management Skills
- Managing Conflict
- Active Listening
Conflict De-escalation
Course wrap up discussion: Applying the principles to the workplace
Customer Reviews
Thanks to Xpertised and the tutor who walked me through all the topics with Practical exposure which is helping me in my current project.
-Waseem
Course was quite helpful in terms of understanding of concepts and practicality. Its really a very friendly environment to learn. The timing were mutually chosen, as we both are working professional.
I am quite satisfied with the course.
-Tanmoy
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