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Communication Skills for Project Managers

Course Overview


Studies by Gartner, KPMG etc have shown that one of the primary reasons why projects fail is breakdown (or lack) of communication. According to the PMI, over 75% of a Project Manager's job is communication. A successful Project Manager should be able to articulate the vision, objectives and goals of the project. He/she should communicate guidelines, deadlines to the team; set the expectations with the stakeholders and ensure that everyone connected with the project is provided the right information, with the right level of detail at the right time.

Course Content


Introduction
Communication Fundamentals

  • Key elements of communication
  • Know your audience
  • Cultural aspects of communication

Tools & Methods

  • Listening, Speaking, Reading, Writing
  • Telephone, eMail,Memo or written communication

Non-Verbal Communication

  • Kinesics
  • Proximics
  • Tone
  • Dressing & Body Language

Active Listening
Barriers to Communication

  • Language, Jargon
  • Psychological
  • Physical

Feedback and appraisal
Communication styles

  • Amiable   
  • Driver   
  • Expressive   
  • Analytical   

Techniques for better communication
Action plan for improvement

Customer Reviews


Thanks to Xpertised and the tutor who walked me through all the topics with Practical exposure which is helping me in my current project.
-Waseem

Course was quite helpful in terms of understanding of concepts and practicality. Its really a very friendly environment to learn. The timing were mutually chosen, as we both are working professional. I am quite satisfied with the course.
-Tanmoy

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