Course Content
Implementing a Troubleshooting Methodology
- Introduction to the EDST Job Role
- Overview of Troubleshooting Steps
Troubleshooting Startup Issues
- Overview of the Windows 7 Recovery Environment
- Configuring and Troubleshooting Startup Settings
- Troubleshooting Operating System Services Issues
Lab :
- Troubleshooting Startup Issues
- Resolving a Startup Problem (1)
- Resolving a Startup Problem (2)
Using Group Policy to Centralize Configuration
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
Lab :
- Using Group Policy to Centralize Configuration
- Resolve Group Policy Application (1)
- Resolve Group Policy Application (2)
Troubleshooting Hardware Device, Device Driver, and Performance Issues
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability and Performance
- Configuring Performance Options in Windows 7
- Troubleshooting Device Driver Failures
Lab A:
- Resolving Hardware Device and Device Driver Issues
- Resolving Hardware Issues
- Configuring Group Policy to Control Device Installation (optional)
Lab B:
- Troubleshooting Performance-Related Issues
- Troubleshooting a Performance Problem
Troubleshooting Network Connectivity Issues
- Determining Network Settings
- Troubleshooting Network Connectivity Issues
Lab :
- Troubleshooting Network Connectivity Issues
- Troubleshooting a Network Problem (1)
- Troubleshooting a Network Problem (2)
Troubleshooting Remote Connectivity Issues
- Troubleshooting VPN Connectivity Issues
- Using Remote Desktop
- Troubleshooting User Issues by Using Remote Assistance
- Troubleshooting NAP Issues
- Troubleshooting DirectAccess Issues
Lab :
- Resolving Remote Connectivity Issues
- Resolving a Remote Connectivity Problem
Troubleshooting Logon and Resource Access Issues
- Troubleshooting User Logon Issues
- Troubleshooting User Profile Issues
- Troubleshooting File Access Issues
- Troubleshooting File Permissions Issues
- Troubleshooting Printer Access Issues
Lab :
- Troubleshooting Logon and Resource Access Issues
- Troubleshooting Offline Files
- Troubleshooting a Missing Drive Mapping
- Troubleshooting Missing Files in My Documents
- Troubleshooting a File Access Issue
Troubleshooting Security Issues
- Recovering Files Encrypted by EFS
- Recovering BitLocker-Protected Drives
- Troubleshooting Internet Explorer and Content Access Issues
Lab :
- Troubleshooting Security Issues
- Recovering a BitLocker-Protected Drive
- Troubleshooting an Internet Explorer Security Issue
Troubleshooting Operating System and Application Issues
- Troubleshooting Application Installation Issues
- Troubleshooting Application Operations Issues
- Applying Application and Windows Updates
Lab :
- Troubleshooting Operating System and Application Issues
- Troubleshooting Windows Updates
- Troubleshooting AppLocker Policy Application
- Troubleshooting Application Startup
