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Troubleshooting and Supporting Windows 7 in the Enterprise

Course Overview


Troubleshooting and Supporting Windows 7 in the Enterprise Training is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. Troubleshooting and Supporting Windows 7 in the Enterprise course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential. By the Troubleshooting and Supporting Windows 7 in the Enterprise course's end, participants will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, participants will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment: * Startup * Group Policy * Hardware and device driver � Performance � Network connectivity * Remote connectivity * User profile and logon * Security * Applications

Course Content


Implementing a Troubleshooting Methodology   

  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps

Troubleshooting Startup Issues   

  • Overview of the Windows 7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues

Lab : 

  • Troubleshooting Startup Issues
  • Resolving a Startup Problem (1)
  • Resolving a Startup Problem (2)

Using Group Policy to Centralize Configuration   

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Lab : 

  • Using Group Policy to Centralize Configuration
  • Resolve Group Policy Application (1)
  • Resolve Group Policy Application (2)

Troubleshooting Hardware Device, Device Driver, and Performance Issues   

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability and Performance
  • Configuring Performance Options in Windows 7
  • Troubleshooting Device Driver Failures

Lab A: 

  • Resolving Hardware Device and Device Driver Issues
  • Resolving Hardware Issues
  • Configuring Group Policy to Control Device Installation (optional)

Lab B: 

  • Troubleshooting Performance-Related Issues
  • Troubleshooting a Performance Problem

Troubleshooting Network Connectivity Issues   

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues

Lab : 

  • Troubleshooting Network Connectivity Issues
  • Troubleshooting a Network Problem (1)
  • Troubleshooting a Network Problem (2)

Troubleshooting Remote Connectivity Issues   

  • Troubleshooting VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshooting User Issues by Using Remote Assistance
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues

Lab : 

  • Resolving Remote Connectivity Issues
  • Resolving a Remote Connectivity Problem

Troubleshooting Logon and Resource Access Issues   

  • Troubleshooting User Logon Issues
  • Troubleshooting User Profile Issues
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

Lab : 

  • Troubleshooting Logon and Resource Access Issues
  • Troubleshooting Offline Files
  • Troubleshooting a Missing Drive Mapping
  • Troubleshooting Missing Files in My Documents
  • Troubleshooting a File Access Issue

Troubleshooting Security Issues   

  • Recovering Files Encrypted by EFS
  • Recovering BitLocker-Protected Drives
  • Troubleshooting Internet Explorer and Content Access Issues

Lab : 

  • Troubleshooting Security Issues
  • Recovering a BitLocker-Protected Drive
  • Troubleshooting an Internet Explorer Security Issue

Troubleshooting Operating System and Application Issues   

  • Troubleshooting Application Installation Issues
  • Troubleshooting Application Operations Issues
  • Applying Application and Windows Updates

Lab : 

  • Troubleshooting Operating System and Application Issues
  • Troubleshooting Windows Updates
  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Startup

Customer Reviews


Thanks to Xpertised and the tutor who walked me through all the topics with Practical exposure which is helping me in my current project.
-Waseem

Course was quite helpful in terms of understanding of concepts and practicality. Its really a very friendly environment to learn. The timing were mutually chosen, as we both are working professional. I am quite satisfied with the course.
-Tanmoy

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