Troubleshooting and Supporting Windows 7 in the Enterprise

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Course Overview

Troubleshooting and Supporting Windows 7 in the Enterprise Training is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. Troubleshooting and Supporting Windows 7 in the Enterprise course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential. By the Troubleshooting and Supporting Windows 7 in the Enterprise course's end, participants will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, participants will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment: * Startup * Group Policy * Hardware and device driver � Performance � Network connectivity * Remote connectivity * User profile and logon * Security * Applications

Course Content

Implementing a Troubleshooting Methodology   

  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps

Troubleshooting Startup Issues   

  • Overview of the Windows 7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues

Lab : 

  • Troubleshooting Startup Issues
  • Resolving a Startup Problem (1)
  • Resolving a Startup Problem (2)

Using Group Policy to Centralize Configuration   

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Lab : 

  • Using Group Policy to Centralize Configuration
  • Resolve Group Policy Application (1)
  • Resolve Group Policy Application (2)

Troubleshooting Hardware Device, Device Driver, and Performance Issues   

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability and Performance
  • Configuring Performance Options in Windows 7
  • Troubleshooting Device Driver Failures

Lab A: 

  • Resolving Hardware Device and Device Driver Issues
  • Resolving Hardware Issues
  • Configuring Group Policy to Control Device Installation (optional)

Lab B: 

  • Troubleshooting Performance-Related Issues
  • Troubleshooting a Performance Problem

Troubleshooting Network Connectivity Issues   

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues

Lab : 

  • Troubleshooting Network Connectivity Issues
  • Troubleshooting a Network Problem (1)
  • Troubleshooting a Network Problem (2)

Troubleshooting Remote Connectivity Issues   

  • Troubleshooting VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshooting User Issues by Using Remote Assistance
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues

Lab : 

  • Resolving Remote Connectivity Issues
  • Resolving a Remote Connectivity Problem

Troubleshooting Logon and Resource Access Issues   

  • Troubleshooting User Logon Issues
  • Troubleshooting User Profile Issues
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

Lab : 

  • Troubleshooting Logon and Resource Access Issues
  • Troubleshooting Offline Files
  • Troubleshooting a Missing Drive Mapping
  • Troubleshooting Missing Files in My Documents
  • Troubleshooting a File Access Issue

Troubleshooting Security Issues   

  • Recovering Files Encrypted by EFS
  • Recovering BitLocker-Protected Drives
  • Troubleshooting Internet Explorer and Content Access Issues

Lab : 

  • Troubleshooting Security Issues
  • Recovering a BitLocker-Protected Drive
  • Troubleshooting an Internet Explorer Security Issue

Troubleshooting Operating System and Application Issues   

  • Troubleshooting Application Installation Issues
  • Troubleshooting Application Operations Issues
  • Applying Application and Windows Updates

Lab : 

  • Troubleshooting Operating System and Application Issues
  • Troubleshooting Windows Updates
  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Startup

Customer Reviews

Thanks to Xpertised and the tutor who walked me through all the topics with Practical exposure which is helping me in my current project.

Course was quite helpful in terms of understanding of concepts and practicality. Its really a very friendly environment to learn. The timing were mutually chosen, as we both are working professional. I am quite satisfied with the course.


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