Course Content
Customizing Fundamentals
- Account management (Business Partner)
- Organization Management
- Territory Management
- Product Master
- Transaction Processing
- Item category
- Activity Management
- Partner Processing
- Status profile
- Actions
- Pricing Fundamentals
- CRM Billing
CRM 7 Web UI Configuration
- Interface overview
- IC Business role
- Navigation Bar profile
- Logical links
- Component workbench
- Easy enhancement workbench
MARKETING
- Introduction to marketing profile
- Marketing Planning and Campaign Management
- Personalized Mail Form
- Segmentation
- Product Proposal
- External List Management
- Lead Management
SALES
- Introduction to sales
- Opportunity Management
- Coping Controls
- Processes in Quotation and Order Management
- Quotation Management
- Order Management
- Contract Management
SERVICE
- Over View of CRM Service
- Install Base Management and Individual Objects
- Service Agreements and Service Contracts
- Service Order Management
- Warranty and claims
IC WEB CLIENT
- Interaction Center Overview
- IC Web client Functions
- Communication Architecture
- Configuring Profiles of IC Business Role
- Account Identification profile
- Agent Inbox settings
CRM MIDDLEWARE (Overview)
- CRM Middle Ware Overview
- Concepts of Middleware
- Administration Console
- Adapter objects
- Bdocs Overview
- Data Exchange between R/3 Back Ends
- Monitoring and Error Handling
